Frequently asked questions
Quick answers about orders, delivery, payment and exchanges. Cannot find what you need? Contact us.
Orders
How do I place an order?
Choose a size and colour on the product page, tap Add to bag, then go to your bag and check out. You can check out as a guest or create an account to track orders.
Can I change or cancel my order?
Yes, as long as it has not been dispatched. Message us on WhatsApp at 0300 3202122 or email info@poshaakk.com with your order number as soon as possible and we will update it.
How do I track my order?
Once dispatched, you will receive the courier tracking number by SMS or email. If you have an account, you can also see your order status under My account → Orders.
Delivery
Where do you deliver?
We deliver to all cities in Pakistan.
How long does delivery take?
2–3 working days in major cities and 3–5 working days elsewhere.
How much is delivery?
Rs. 250 per order, and free on orders over Rs. 5,000.
Payment
Which payment methods do you accept?
Cash on delivery and direct bank transfer.
How does bank transfer work?
After you place your order, our bank details appear on the confirmation page and in your email. Use your order number as the payment reference. We dispatch as soon as the payment is confirmed.
Sizing, exchanges & returns
How do I choose the right size?
Every product page has a size guide with height and chest measurements. If your child is between sizes, choose the larger size.
Can I exchange an item?
Yes. Exchanges are accepted within 7 days of delivery for unworn items with tags attached. See our returns policy for details.
Do you offer refunds?
If an item is faulty or we sent the wrong item, we will exchange it or refund you by bank transfer. Change-of-mind returns are offered as an exchange or store credit.