Returns & exchanges

Our policy

• Exchanges are accepted within 7 days of delivery.
• Items must be unworn, unwashed and in their original condition with all tags attached.
• Sale items can be exchanged for a different size, subject to availability.
• For hygiene reasons, socks and underwear cannot be exchanged unless faulty.

How to request an exchange

1. Contact us through our contact page or WhatsApp us at 0300 3202122 with your order number and the item you would like to exchange.
2. We will confirm the exchange and share the return address.
3. Send the item back securely packed. Once we receive and check it, we dispatch the replacement.

Faulty or incorrect items

If an item arrives damaged or we sent the wrong item, tell us within 48 hours of delivery with a photo. We will cover the delivery cost and send a replacement or refund you in full.

Refunds

Refunds for faulty or incorrect items are paid by bank transfer within 7 working days of us receiving the item. For change-of-mind returns we offer an exchange or store credit.

Delivery costs

For change-of-mind exchanges, the customer pays the return delivery. We cover the cost of sending the replacement.